Data Deletion Request

Product: RefundSensor (refundsensor.com)
Operated by: VASUNDHARA SOLUTIONS LAB LLP
Effective date: 1 June 2026
Last updated: 1 June 2026

Overview

Refund Sensor ("Refund Sensor", "we", "us", "our") helps app developers respond to refund requests on the Apple App Store and Google Play. This page explains what data you can delete, how to delete it yourself from the dashboard, how to ask us to delete it for you, and what happens after deletion. It should be read alongside our Privacy Policy, which describes what we collect and why.

We believe you should stay in control of your data. You can remove most of it yourself at any time, and you can ask us to erase the rest.

What Data Can Be Deleted

Deletion can cover the following, depending on your request:

• Account information such as your email address, company name, and profile details.

• Connected app data received from Apple's App Store Server Notifications and Google Play's real-time developer notifications — including transaction and purchase identifiers, subscription, refund, and voided-purchase records, and any consumption responses we submitted to Apple on your behalf.

• Store credentials you provided to connect an app (such as the Apple .p8 key, Key ID, and Issuer ID, or a Google Play service-account key), which are stored encrypted.

Delete Your Data Yourself

Most data can be removed directly from the dashboard, without contacting us:

Remove a connected app

Removing a connected app permanently deletes that app's transaction and refund-response records from our systems and renders its stored Apple or Google credentials unusable. Historical records tied only to that app are removed as part of the same action.

Delete your account

Deleting your account removes your profile and disconnects all connected apps, deleting their associated data. If your account manages a team, the team members and their associated data are removed as part of the account deletion. This action is permanent and cannot be undone.

Request Deletion by Email

If you would prefer that we handle deletion, or you can no longer sign in, email us at [email protected] from the email address associated with your account. To help us act quickly, please include:

• The account email address the request relates to.

• Whether you want your entire account deleted, or only specific apps or records.

We may need to verify your identity before acting on a request, so that we do not delete data at the request of someone who is not entitled to.

What Happens After Deletion

Once deletion is confirmed, the affected data is permanently removed from our live systems. Copies held in encrypted backups are overwritten on our normal backup rotation, typically within 30 days, after which they can no longer be restored. Deletion is irreversible, so please save anything you need beforehand.

Data We May Retain

We may keep a limited amount of data after a deletion request where the law allows or requires it, for example to:

• Meet legal, tax, accounting, or billing obligations for paid plans.

• Detect, prevent, and address fraud, abuse, and security incidents.

• Resolve disputes and enforce our agreements.

Any retained data is kept to the minimum needed for these purposes and is deleted once it is no longer required. Aggregated or anonymized information that can no longer be linked to you may be retained.

Your End Users' Data

Refund Sensor does not receive your end users' personal details — such as names, email addresses, or phone numbers — from Apple or Google. The refund, subscription, and purchase records we receive identify transactions by store-issued identifiers (for example, transaction IDs, order IDs, and purchase tokens) and by product and pricing details, not by the individuals behind them. Because we do not hold end-user contact details, we cannot identify or contact your end users.

If one of your end users wants to exercise data rights, they should contact you (the developer whose app they purchased) or the relevant app store directly. Deleting a connected app or your account removes the related transaction and refund records from our systems, as described above.

How Long It Takes

Self-service deletions from the dashboard take effect immediately. Email requests are actioned without undue delay and, in any case, within the time required by applicable law (typically within 30 days). If a request is complex or we receive a large number of requests, we will let you know and keep you updated.

Contact Us

Questions about deleting your data, or need help with a request? Email [email protected] and we will respond within one business day.