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Terms of Service

Last updated: May 2026

These Terms of Service (“Terms”) govern your access to and use of the RefundSensor website, applications, and related services (collectively, the “Service”), operated by RefundSensor (“RefundSensor”, “we”, “us”, “our”). By accessing or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 18 years old and able to form a binding contract under applicable law to use RefundSensor. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, and “you” refers to both you and that entity.

2. Accounts

To use most features of the Service, you need an account. You are responsible for:

  • Providing accurate and complete information when you register.
  • Maintaining the security of your credentials.
  • All activity that occurs under your account.
  • Notifying us promptly at [email protected] if you suspect unauthorized access.

3. The service

RefundSensor helps iOS app developers respond to Apple consumption requests by receiving App Store Server Notifications and submitting consumption data to Apple's App Store Server API on your behalf. The Service is intended for legitimate use by developers who have lawful access to, and authority to manage, the connected App Store accounts and apps.

4. Beta program

The Service is currently offered as a private beta. During the beta period:

  • The Service is provided on an “as is” and “as available” basis and may change, be paused, or be limited without prior notice.
  • Free-tier usage limits apply. Specific limits will be communicated in the dashboard or by email.
  • Beta participants are expected to provide reasonable feedback when requested.
  • We may invite, suspend, or remove beta access at our discretion.

5. Acceptable use

You agree not to:

  • Use the Service in violation of any law, regulation, or Apple's developer policies and agreements.
  • Submit false, misleading, or fabricated consumption data to Apple through the Service.
  • Attempt to reverse engineer, decompile, disassemble, or extract source code or underlying ideas from the Service, except to the extent that applicable law expressly permits.
  • Interfere with, probe, or disrupt the Service, our infrastructure, or other users.
  • Use automated means to access the Service other than through APIs and integrations we explicitly support.
  • Resell, sublicense, or commercially redistribute the Service without our prior written permission.
  • Use the Service in connection with apps you do not own or for which you do not have explicit authorization.

6. Your content

You retain ownership of all transaction, consumption, and account data you provide to RefundSensor (collectively, “Your Content”). By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, and transmit Your Content solely as needed to operate and improve the Service for you, including to forward consumption data to Apple.

You are responsible for ensuring that you have the rights and authority necessary to submit Your Content to the Service.

7. Intellectual property

The Service, including its software, user interfaces, designs, documentation, logos, and other content (excluding Your Content), is owned by RefundSensor or its licensors and is protected by copyright, trademark, and other intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service.

8. Apple's role and refund outcomes

Apple has sole and final discretion over whether to grant or deny any refund request. RefundSensor improves your ability to respond to consumption requests inside Apple's response window but does not guarantee any specific outcome, recovery rate, or revenue result. You acknowledge that:

  • Apple may change its refund policies, APIs, or notification formats at any time.
  • Outcomes depend on factors outside our control, including Apple's internal review processes.
  • Past performance does not guarantee future results.

9. Pricing and payment

Pricing for paid tiers will be announced at launch and incorporated into these Terms by reference at that time. Beta users will receive advance notice and an opportunity to review applicable pricing terms before any paid plan becomes active on their account. You are responsible for any taxes associated with your use of paid plans, other than taxes based on our net income.

10. Third-party services

The Service interoperates with third-party platforms, most notably Apple's App Store Connect and App Store Server APIs. Your use of those services is governed by their own terms and policies. RefundSensor is not responsible for third-party services, their availability, or their decisions.

11. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY ERRORS WILL BE CORRECTED.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL REFUNDSENSOR, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO REFUNDSENSOR IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS.

14. Indemnification

You agree to defend, indemnify, and hold harmless RefundSensor and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, your violation of any law or third-party right, or Your Content.

15. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, abuse the Service, pose a security risk, fail to pay applicable fees, or for any other reason with reasonable prior notice where practicable. Upon termination, your right to access the Service ends immediately, and we may delete account data in accordance with our Privacy Policy and our retention obligations.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state and federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

17. Changes to these terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date. Material changes will be communicated to account holders by email or through the dashboard before they take effect. Your continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.

18. Miscellaneous

These Terms constitute the entire agreement between you and RefundSensor regarding the Service and supersede any prior agreements on the same subject matter. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Contact

Questions about these Terms? Email [email protected].