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Terms of Use

The terms that govern your access to and use of RefundSensor, please read them carefully before using the Service.

Last updated · June 2026

Product: RefundSensor (refundsensor.com)

Operated by: Vasundhara Infotech LLP

Effective date: 1 June 2026

Last updated: 1 June 2026

1. Agreement to these Terms

These Terms of Use ("Terms") govern your access to and use of the RefundSensor website at refundsensor.com and the related software, dashboards, APIs, and services (together, the "Service"), operated by Vasundhara Infotech LLP ("RefundSensor", "we", "us", or "our").

By creating an account, clicking "I agree", or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, Cookie Policy, and Refund & Cancellation Policy. If you are using the Service on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

If you do not agree to these Terms, do not use the Service.

2. The Service

RefundSensor is a business platform that helps app developers and digital businesses track refund requests for their applications and automate responses to those requests. To provide the Service, RefundSensor connects to platform accounts you authorise (such as Apple App Store Connect) using credentials you supply, including your Apple .p8 API key.

We may add, change, or remove features of the Service at any time. We will use reasonable efforts to notify you of material changes that adversely affect your use.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business and professional use, not for personal or household use.

4. Accounts and security

  • You must provide accurate, complete, and current information when registering and keep it up to date.

  • You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

  • You must notify us promptly at [[email protected]] of any unauthorised use or security breach.

  • We may suspend or terminate accounts that we reasonably believe are inaccurate, fraudulent, or in breach of these Terms.

5. Platform credentials and your authorisations

To use the Service, you provide credentials (including your Apple .p8 key, Key ID, and Issuer ID) that allow the Service to connect to your platform accounts. By providing these, you:

  • represent and warrant that you are authorised to provide them and to grant us access to the connected accounts and data;

  • authorise us to access, retrieve, and process subscription, transaction, and refund data, and to send automated replies and take refund-related actions on your behalf, as configured by you;

  • agree to comply with the applicable platform's terms (including Apple's Developer Program License Agreement and App Store policies); and

  • acknowledge that you remain responsible for the configurations, rules, and automated reply content you set up.

We handle your credentials as described in our Privacy Policy. You may revoke or rotate them at any time.

6. Subscriptions, fees, and billing

6.1 Plans and pricing

Access to the Service is provided on a subscription basis. The applicable plans, features, and prices are shown at checkout or on our website. Prices are exclusive of taxes unless stated otherwise; you are responsible for all applicable taxes (including GST), except for taxes on our net income.

6.2 Payment processor

Payments are processed by Razorpay, our third-party payment gateway. By subscribing, you also agree to Razorpay's applicable terms. We do not store your full card or banking details.

6.3 Auto-renewal

Unless stated otherwise, subscriptions renew automatically at the end of each billing cycle (monthly or annual) at the then-current price, until cancelled. By subscribing, you authorise us (through Razorpay) to charge your payment method on each renewal.

6.4 Cancellation

You may cancel auto-renewal at any time from your account settings or by contacting [[email protected]]. Cancellation stops future charges; it does not retroactively refund fees already paid. See Section 7.

6.5 Price changes

We may change our prices. We will give reasonable advance notice of any increase, which will take effect at your next renewal. Continued use after the change takes effect constitutes acceptance.

6.6 Failed payments

If a payment fails, we may suspend or downgrade your access until payment is made.

7. Refunds

All subscription fees are non-refundable, except where a refund is required by applicable law or expressly provided in our Refund & Cancellation Policy. Please review that Policy before subscribing. In summary:

  • fees already charged are not refunded when you cancel;

  • cancelling stops future renewals from the next billing cycle;

  • limited exceptions apply (for example, duplicate or erroneous charges, or where the Service was not made available to you due to our fault), as set out in the Refund & Cancellation Policy; and

  • nothing in these Terms limits any non-waivable statutory rights you may have under applicable law.

8. Acceptable use

You agree not to, and not to permit anyone else to:

  • use the Service in violation of any law or any platform's terms (including Apple's);

  • provide credentials or data you are not authorised to provide;

  • access the Service to build a competing product, or copy, reverse engineer, decompile, or scrape it except as permitted by law;

  • interfere with, disrupt, or place undue load on the Service or attempt to gain unauthorised access to it;

  • introduce malware or any harmful code;

  • use the Service to send unlawful, deceptive, abusive, or spam communications; or

  • misrepresent your identity or affiliation.

We may investigate and take appropriate action, including suspension or termination, for any suspected violation.

9. Customer data and your responsibilities

You are responsible for the data you submit to or process through the Service, including any personal data of your end users. As between you and us, you are the controller of that data and we are your processor; this processing is governed by our Data Processing Agreement. You represent that you have all necessary rights, consents, and lawful bases to provide that data and to have it processed by the Service.

10. Intellectual property

The Service, including all software, designs, text, graphics, and trademarks (including the "RefundSensor" name and logo), is owned by Vasundhara Infotech LLP or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription. We reserve all rights not expressly granted.

You retain ownership of your own data and content. You grant us a limited licence to host, process, and use it solely to provide and improve the Service.

If you provide feedback or suggestions, we may use them without restriction or obligation to you.

11. Third-party services

The Service integrates with third-party platforms and services (such as Apple and Razorpay). We are not responsible for those third parties, their availability, or their terms. Your use of them is at your own risk and subject to their respective terms.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements. The Service assists with refund handling but does not guarantee any particular outcome, approval, denial, or recovery of any refund. You remain responsible for your own decisions, compliance, and communications.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE.

  • OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms excludes liability that cannot be excluded by law.

14. Indemnification

You agree to indemnify and hold harmless Vasundhara Infotech LLP and its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from (a) your use of the Service, (b) your data or content, (c) your breach of these Terms, or (d) your violation of any law or third-party rights, including any platform's terms.

15. Suspension and termination

  • You may stop using the Service and cancel at any time (see Sections 6.4 and 7).

  • We may suspend or terminate your access if you breach these Terms, fail to pay, create risk or legal exposure, or if we discontinue the Service.

  • On termination, your right to use the Service ends. We will make your data available for export for a reasonable period and then delete it in accordance with our Privacy Policy and Data Processing Agreement, unless retention is required by law.

  • Sections that by their nature should survive termination (including Sections 7, 10, 12, 13, 14, 16, and 17) will survive.

16. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. Subject to Section 17, the courts at Surat, Gujarat, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to that jurisdiction and venue.

17. Dispute resolution

The parties will first attempt to resolve any dispute amicably through good-faith discussions. If a dispute cannot be resolved within thirty (30) days, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by us. The seat and venue of arbitration shall be Surat, Gujarat, India, and the language shall be English. The arbitrator's award shall be final and binding. This clause does not prevent either party from seeking urgent interim relief from the courts in Surat, Gujarat.

18. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where required, notify you. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

19. General

  • Entire agreement: these Terms, together with the documents referenced in them, constitute the entire agreement between you and us regarding the Service.

  • Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

  • Severability: if any provision is held unenforceable, the remaining provisions remain in effect.

  • No waiver: our failure to enforce any provision is not a waiver of it.

  • Notices: we may send notices to the email associated with your account; you may contact us at the details below.

  • Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.

20. Contact

Email: [email protected]