Introduction

What Refund Sensor does

When a customer asks for their money back, the store gives you a short window to respond with evidence before it decides:

• Apple sends a CONSUMPTION_REQUEST and waits about 12 hours.
• Google Play opens a chargeback review and waits about 24 hours.

Miss the window and the store usually approves the refund. Refund Sensor catches these the moment they arrive on both Apple and Google Play and answers automatically, recommending a decline, so you keep the revenue you actually earned without watching for notifications day and night.

It runs entirely server side through the stores' own official APIs. There is no SDK to add and no change to your app code. You connect once, and Refund Sensor handles every refund request from then on.

How it works

Every refund follows the same four steps:

1. Connect your app. Point the store's notifications at Refund Sensor and add your keys.
2. The store notifies us in real time. The moment a customer requests a refund or files a chargeback, the store sends a signed notification.
3. Refund Sensor responds automatically. Inside the store's deadline, we submit a decline recommendation through the official API.
4. You track every outcome. Each request and its result lands in your dashboard.

Setup at a glance

Refund Sensor works on both the Apple App Store and Google Play, and connecting an app takes about 2 to 5 minutes with no code changes. Follow the guide for your store:

• Apple App Store setup: add your App Store Connect API key and paste one webhook URL.
• Google Play setup: add a Google service account and grant it access; real-time notifications are provisioned for you.

What Refund Sensor is not

Refund Sensor is not a payment processor, an entitlement system, or an analytics SDK. It does not read your customers' personal data. It does one thing well: respond to refund requests through official store channels and show you the outcomes.